Terms
The ground rules for using this referral service.
Effective October 27, 2026. By using this site or calling the number on it, you agree to these terms.
A referral service
Bartlett Water Heater Co. is a referral service. We connect homeowners with independent local plumbing professionals. We do not perform plumbing or water heater work ourselves.
Independent contractors
The professionals you are connected with are independent contractors. They are not our employees or agents, they set their own methods and they perform all of the work. Any agreement for work is between you and the professional.
Check your professional
Before you agree to any work, confirm for yourself that the professional is right for your job, and ask them any questions you have. A referral is not an endorsement.
No guarantee of availability
We aim to answer every call and to dispatch quickly, but we cannot promise that a professional will be available at a given time or place. Same-day service is offered where available.
General information only
The content on this site is general information about water heaters. It is not professional advice and does not replace an inspection of your own heater by a qualified professional. Follow the safety instructions on the pages, and in an emergency, contact 911.
Work and guarantees
The professional explains the options and the upfront price before work begins. Any guarantee on completed work comes from the professional who performs it and is explained by them.
Limits of liability
To the fullest extent the law allows, we are not responsible for the work, advice or conduct of independent professionals, or for losses that arise from using this site.
Changes and contact
We may update these terms, and the effective date will change when we do. To ask about them, call the number on this site.
Governing law
These terms are governed by the laws of the State of Illinois.