Contact

Where we serve

Every call from Bartlett, Illinois is covered. The service ZIP code is:

Neighborhoods with their own pages: Downtown Bartlett, Apple Orchard, Fairfax Commons, Woodland Hills, Westridge, Heron's Landing, The Grasslands, Villa Olivia. If your street is not named, call anyway and the dispatcher will confirm availability for your address.

What to have ready when you call

• What you are seeing or hearing: no hot water, a leak, popping, a pilot that will not stay lit.
• Where the heater sits: basement, closet, garage or attic.
• The model label and age, if you can read them safely.
• Whether the heater runs on gas or electricity, or is a tankless unit.
• Anything you have already done, so the technician does not repeat it.

No form to fill in and no email to send. The phone is the only way to reach us, because it is the fastest way to reach a real person.

If you are not sure what to say

You do not need technical words. Saying "the water went cold this morning" or "there is a puddle by the heater" is enough, and the dispatcher will ask the rest.

If the problem is not an emergency, say so. A planned replacement, a noisy tank you want checked or a question about tankless units are all good reasons to call.

After you hang up

A local pro is matched to your job and confirms availability. They explain the options and the upfront price before any work begins, and the work itself is done by that independent professional.

Before the pro arrives

Keep people and pets away from hot water and wet floors, and move stored items away from the heater. If you smell gas, leave the home and call the gas utility and 911 from outside.